As business continues to evolve, so has the need for organizations to make Employee Engagement a top business priority. Today, IT decision makers (ITDMs) have limited visibility into end-user issues (over 50% of end-user issues not reported to IT1) and limited ability to measure how employees feel about their IT resources. As the work-world has become more remote while requiring increased collaboration for employees and companies to succeed, enabling ITDMs to track and improve employee experience becomes increasingly important.
A few of the principal pain points that ITDMs are facing today are:
- How do I measure and improve our employee experience?
- Are our employees as efficient as they could be – how can I help?
- Am I providing the best tools to improve employee experience?
- Can I improve our employee experience regardless of where our employees work?
These questions, once difficult to answer, now have plausible solutions that are simple and effective to administer. For ITDMs to raise the visibility and overall effectiveness of their employee engagement programs, they need tools to help them improve their ability to measure, track and improve their employee experience. This can be best accomplished via linking measured device experiences to employee sentiment.
To address these challenges, HP is introducing new functionality in HP Proactive Insights powered by TechPulse allowing ITDMs to create and send Employee Experience Campaigns to their user base. Once an employee engages with the campaign, they are given questions that the ITDM can fully customize for their IT environment and end-user profile, including categories such as hardware, peripherals, software, security, device deployment and general feedback on the workplace.
TechPulse’s ability to correlate fleet-level analytic data against the survey results from the campaign places it in a unique position. These correlated results provide comparisons between objective and subjective data points, thereby giving ITDMs more granular insight on where to focus their energy to improve the IT environment for end-users and ultimately improve the employee experience.
TechPulse can be used to track this information over time through a single pane of glass, helping ITDMs see the effects that their actions are having on their customer experience at a glance. This allows their organization to pivot and make additional adjustments if needed or stay the course towards a brighter future.
Vanson Bourne research1